This Grievance Redressal Mechanism is published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. If you have any complaint about content on the Platform, a violation of these Terms, or an issue with your data, follow the steps below.
1. Step 1 — Self-serve and product tickets
- Profile → Help → Raise a ticket — for product issues, bugs, or account access.
- Profile → My Data — for data export, consent withdrawal, or account closure.
2. Step 2 — Email our Grievance Officer
Grievance Officer, SkillConnect
Email: grievance@skillconnect.com
Address: Tech Catalyst Private Limited, Attn: Grievance Officer, Pune, Maharashtra — 411014, India
Subject line format: [GRIEVANCE] <short summary> · <your user ID>
Include: your account email, a description of the concern, screenshots / links if any, and the resolution you are seeking.
3. Step 3 — Timelines
- Acknowledgement — within 24 hours of receipt.
- Resolution — within 15 calendar days. If we need an extension, we will write to you with reasons and a revised timeline.
- Take-down of unlawful or infringing content — within 36 hours of being notified (as per IT Rules 2021 §3(1)(d)).
4. Step 4 — Escalation to regulators
If you remain unsatisfied after the above, you may escalate to:
- Grievance Appellate Committee (GAC) — at https://gac.gov.in/ (IT Rules 2021).
- Data Protection Board of India — for data-protection grievances (DPDP Act 2023).
- Consumer Disputes Redressal Commissions — under the Consumer Protection Act, 2019.
- Cyber-crime cell — for impersonation, hacking, financial fraud, at https://cybercrime.gov.in/.
5. Step 5 — What we cannot resolve
We act as an intermediary and cannot adjudicate (a) employment disputes between a candidate and an employer once a hire is made, (b) academic disputes between a student and an institution, or (c) payment disputes between two third parties. We will, however, share relevant logs on receipt of a lawful request.
