Refund & Cancellation Policy

1. Subscription plans

• Monthly plans — cancel anytime; access continues until the end of the current billing cycle; no pro-rata refund for the unused portion.
• Annual plans — cancellable within 7 days of the initial purchase for a full refund (cooling-off). After 7 days, refunds are pro-rated at the company's discretion, subject to a 15% administrative fee.
• Renewals — annual renewals can be cancelled up to 24 hours before renewal for a full refund of the upcoming term; cancellations within 24 hours are non-refundable.

2. One-time purchases

• Posting credits — unused credits are refundable within 30 days of purchase if no posting has been published using them.
• Certification fees — fully refundable up to 24 hours before the certification exam; non-refundable after the exam window opens.
• Premium resume parses — non-refundable once the parser has returned results.

3. How to request a refund

• Email support@skillconnect.com with subject [REFUND] <invoice ID>.
• Include the reason and any supporting evidence (screenshots, dates).
• We acknowledge within 24 hours and process eligible refunds within 7–10 working days back to the original payment method.

4. Non-refundable items

• Government taxes (GST) where the underlying service has been rendered.
• Third-party fees passed through (e.g., DocuSign envelopes consumed).
• Discounted purchases marked clearly as “non-refundable” at checkout.

5. Chargebacks

Please raise a refund request with us first. Filing a chargeback without contacting us may result in temporary account suspension until the chargeback is resolved.